A critical use of business intelligence in service management is to spot...
Comments: View CommentsKnowing your peak periods are important, this chart shows a trend report...
Comments: View CommentsThis chart provides information on how many tickets come into your help...
Comments: View CommentsThis chart provides information on how many tickets come into your help...
Comments: View CommentsKeeping track of activity on the service desk is important. This summary...
Comments: View CommentsSometimes you just need the details. This is a basic incident detail...
Comments: View CommentsThis report provides a summary of how many tickets are open per...
Comments: View CommentsThis chart provides a snapshot of who is closing the most tickets...
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